@article{demo_rozzett_fogaça_souza_2018,  title={Development And Validation of A Customer Relationship Scale For Airline Companies},  volume={15},  ISSN={1808-2386},  url={https://doi.org/10.15728/bbr.2018.15.2.1},  DOI={10.15728/bbr.2018.15.2.1},  number={2},  journal={BBR. Brazilian Business Review},  publisher={Fucape Business School},  author={Demo, Gisela and Rozzett, Kesia and Fogaça, Natasha and Souza, Taila},  year={2018},  month={Mar},  pages={105–119} }