@article{sampaio_sampaio_2016,  title={Managerial response to stockouts: the effect of remedies on consumer behavior},  volume={26},  ISSN={0103-6513},  url={https://doi.org/10.1590/0103-6513.156113},  DOI={10.1590/0103-6513.156113},  number={1},  journal={Production},  publisher={Associação Brasileira de Engenharia de Produção},  author={Sampaio, Ester Quirino Dias and Sampaio, Mauro},  year={2016},  month={Jan},  pages={66–77} }