@article{meirelles_gallouj_vargas_oliva_zawislak_2022,  title={Innovation in services: An introduction},  volume={23},  ISSN={1678-6971},  url={https://doi.org/10.1590/1678-6971/eRAMD220400.en},  DOI={10.1590/1678-6971/eRAMD220400.en},  number={6},  journal={RAM. Revista de Administração Mackenzie},  publisher={Editora Mackenzie; Universidade Presbiteriana Mackenzie},  author={Meirelles, Dimária Silva e and Gallouj, Faïz and Vargas, Eduardo R. and Oliva, Fabio L. and Zawislak, Paulo A.},  year={2022},  pages={eRAMD220400} }