@article{bandeira_chanquini_tortato_quandt_2022,  title={Service innovation and knowledge management: A bibliometric review and future avenues},  volume={23},  ISSN={1678-6971},  url={https://doi.org/10.1590/1678-6971/eRAMD220082.en},  DOI={10.1590/1678-6971/eRAMD220082.en},  number={6},  journal={RAM. Revista de Administração Mackenzie},  publisher={Editora Mackenzie; Universidade Presbiteriana Mackenzie},  author={Bandeira, Gabriel L. and Chanquini, Andrea and Tortato, Ubiratã and Quandt, Carlos},  year={2022},  pages={eRAMD220082} }