@article{crispim_netto_camboim_camboim_2022,  title={Capabilities for service innovation: Bibliometric analysis and directions for future research},  volume={23},  ISSN={1678-6971},  url={https://doi.org/10.1590/1678-6971/eRAMD220030.en},  DOI={10.1590/1678-6971/eRAMD220030.en},  number={6},  journal={RAM. Revista de Administração Mackenzie},  publisher={Editora Mackenzie; Universidade Presbiteriana Mackenzie},  author={Crispim, Rafael T. and Netto, Carlai O. and Camboim, Guilherme F. and Camboim, Felipe F.},  year={2022},  pages={eRAMD220030} }