TY  - JOUR 
T1  - CRM, apprentissage et controle organisationnel
JO  - JISTEM - Journal of Information Systems and Technology Management
A1  - Benavent, Christophe
A1  - Villarmois, Olivier de la
SN  - 1807-1775
UL  - 10.4301/S1807-17752006000200006
VL  - 3 
Y1  - 2006
PB  - Brasil 
ER  -