@article{slack_2005,  title={Operations strategy: will it ever realize its potential?},  volume={12},  ISSN={0104-530X},  url={https://doi.org/10.1590/S0104-530X2005000300004},  DOI={10.1590/S0104-530X2005000300004},  number={3},  journal={Gestão & Produção},  publisher={Universidade Federal de São Carlos},  author={Slack, Nigel},  year={2005},  month={Sep},  pages={323–332} }