TY - JOUR T1 - Success factors in the implementation of statistical process control: action research in a chemical plant JO - Production A1 - Toledo, Jose Carlos de A1 - Lizarelli, Fabiane Letícia A1 - Santana Junior, Manoel Bispo SN - 0103-6513 UL - 10.1590/0103-6513.220816 VL - 27 Y1 - 2017 PB - Brasil ER -