@article{toledo_lizarelli_santana junior_2017,  title={Success factors in the implementation of statistical process control: action research in a chemical plant},  volume={27},  ISSN={0103-6513},  url={https://doi.org/10.1590/0103-6513.220816},  DOI={10.1590/0103-6513.220816},  journal={Production},  publisher={Associação Brasileira de Engenharia de Produção},  author={Toledo, Jose Carlos de and Lizarelli, Fabiane Letícia and Santana Junior, Manoel Bispo},  year={2017},  pages={e20162208} }