@article{bataglia_2009,  title={Apresentação},  volume={10},  ISSN={1678-6971},  url={https://doi.org/10.1590/S1678-69712009000200001},  DOI={10.1590/S1678-69712009000200001},  number={2},  journal={RAM. Revista de Administração Mackenzie},  publisher={Editora Mackenzie; Universidade Presbiteriana Mackenzie},  author={Bataglia, Walter},  year={2009},  month={Mar},  pages={09–10} }