@article{paiva_gomes_2007,  title={Hospital care: assessment of users' satisfaction during hospital stay},  volume={15},  ISSN={0104-1169},  url={https://doi.org/10.1590/S0104-11692007000500014},  DOI={10.1590/S0104-11692007000500014},  number={5},  journal={Revista Latino-Americana de Enfermagem},  publisher={Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo},  author={Paiva, Sônia Maria Alves de and Gomes, Elizabeth Laus Ribas},  year={2007},  month={Sep},  pages={973–979} }