@article{pinchemel_caetano_rossi_silva_2022,  title={Airline’s business performance indicators and their impact on operational efficiency},  volume={19},  ISSN={1808-2386},  url={https://doi.org/10.15728/bbr.2022.19.6.4.en},  DOI={10.15728/bbr.2022.19.6.4.en},  number={6},  journal={BBR. Brazilian Business Review},  publisher={Fucape Business School},  author={Pinchemel, Alexandre and Caetano, Mauro and Rossi, Ricardo Messias and Silva, Marco Antônio},  year={2022},  month={Nov},  pages={642–665} }