@article{santos_fontenelle_2019,  title={THE CONSTRUCTION OF MEANING FOR THE EMOTIONAL LABOR},  volume={20},  ISSN={1678-6971},  url={https://doi.org/10.1590/1678-6971/eRAMG190089},  DOI={10.1590/1678-6971/eRAMG190089},  number={1},  journal={RAM. Revista de Administração Mackenzie},  publisher={Editora Mackenzie; Universidade Presbiteriana Mackenzie},  author={SANTOS, ELIANE F. and FONTENELLE, ISLEIDE A.},  year={2019},  pages={eRAMG190089} }