TY  - JOUR 
T1  - Service levels of highway toll plazas: the influence of factors on manual customer service
JO  - Production
A1  - Lima, Josiane Palma
A1  - Inácio, Patrícia Pereira Arantes
A1  - Leal, Fabiano
SN  - 0103-6513
UL  - 10.1590/0103-6513.20180032
VL  - 29 
Y1  - 2019
PB  - Brasil 
ER  -